Oakland Estate, Oakland Village and all related entities are committed to complying with Australian privacy laws which set out standards for the management of personal information. This policy outlines our personal information management practices.
It sets out:
the kinds of personal information we collect and hold;
how we collect and hold personal information;
the purposes for which we collect, hold, use and disclose personal information;
your right to access and seek correction of it;
how you can complain about privacy matters; and
our policy on sharing of your personal information.
What kinds of personal information do we collect and hold?
The personal information that we collect and hold is what is reasonably necessary for our business functions and activities. Examples of the type of personal information we collect and hold are:
your personal details such as your name, addresses, telephone numbers, age and gender;
whether you have subscribed or shown interest in our related businesses or products; and
any other personal information that we deem reasonably necessary to conduct our business functions and activities.
How do we collect and hold personal information?
When we collect personal information about you, we do so by making a record of it.
We do this when you communicate with us online, when you contact us by phone, when you visit us in person, and when you take part in our promotions, competitions, testimonials, surveys and focus groups.
Personal information we hold is generally stored in computer systems. These may be operated by us or by our service providers. We endeavour to ensure that your personal information is stored securely and safely.
Why do we collect, hold, use and disclose personal information?
When we collect, hold and use your personal information, we do so primarily to sell and promote our products and services to you.
We use the information to learn of your likely preferences so that we may promote goods and services to you in a way which may be of most interest to you.
We also use the information to assist in investigating your complaints and enquiries as necessary.
How can you enquire about, access and correct your personal information?
We are happy to provide you with access to any of your personal information we hold (except in limited circumstances recognised by law). If you wish to access your personal information or have an enquiry about privacy and/or correction of your personal information, please contact us on 1300 OAKLAND (625526) or write to us at Oakland Estate, 10 Oakland Way, Beaudesert Qld 4285.
How can you complain about our management of personal information?
If you wish to complain about a breach of the privacy rules that bind us, you can contact us in writing using the address provided above. We may discuss your complaint with our personnel and our service providers and others as appropriate. We will attempt to investigate and resolve the matter in a timely manner.
Our sharing of your personal information
We may from time to time share your personal information with our related businesses and entities if we consider it necessary to promote our business functions and activities. We will not knowingly or deliberately share your personal information to any unrelated parties or entities.
More information about privacy law and privacy principles is available from the Privacy Commissioner. The Privacy Commissioner may be contacted at www.oaic.gov.au (email- firstname.lastname@example.org) (Australia)
Policy last updated: August 2019